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About the Emergency Communications Center
Emergency Communications
 
Contact Us

Director of Emergency Communications
Richard F. Troshak

Email Emergency Communications Center 

Mailing Address
Chesterfield Emergency Communications Center
PO Box 40
Chesterfield, VA 23832-0040

Phone Numbers
Emergency dial: 9-1-1
Non-Emergency 804-748-1251
Administration 804-748-1556

 



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Emergency Communications
About the Emergency Communications Center

Emergency Communications Center LogoOur Mission is to serve as the vital link between the public and other public safety organizations through professionalism and dedication.

Our Vision is to save lives and property through the commitment of our employees to provide a rapid and accurate response.

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Our Values and Guiding Principles: 

  • Respect
  • Integrity
  • Professionalism
  • Dedication to the mission, vision and goals
  • Pride in ourselves and the organization
  • Customer Focus
  • Teamwork
  • Leadership
  • Continuous Improvement
  • Open Communications
  • Employee Involvement
  • Progressive Thinking
  • Data-Driven Decisions
  • Commitment to diversity

Our Strategic Goals: 

  1. To promptly answer, enter and dispatch calls for service
  2. Gather and relay information accurately and professionally to process calls for service.
  3. Attract diverse, qualified candidates and retain a high-performing work force
  4. Support operational effectiveness by maintaining and enhancing current technological capabilities
  5. Increase awareness and knowledge of Emergency Communications.

The Chesterfield County Emergency Communications Performance Plan for FY2013 and 2014 contains complete information about our Goals, Objectives, Action Plans, and Performance Measures.

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