Office Information - Customer Service Standards
We are committed to providing you with excellent customer service.
When dealing with our department, you can expect :
- to be directed to a staff member within the appropriate
department who can best serve your needs.
- to receive prompt, courteous and professional service
by all of our staff members.
- to be served by a well-trained and knowledgeable staff
who will clearly communicate complete and accurate information.
- staff to make every effort to be helpful in resolving
all tax issues in a fair and consistent manner within legal
bounds.
- all personal information received by this office to
be held in the strictest confidence under state law requirements.
Each Section Standards:
Staff will:
- have a detailed knowledge of state and county codes
pertaining to their specific area of responsibility.
- provide
procedural details regarding doing business with this office.
- promptly mail out information or forms upon request.
- respond to telephone and e-mail inquiries within two
working days of receipt of the inquiry.
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