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Rates and Fees Effective July 1, 2017
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Director of Utilities
George B. Hayes, P.E.


Main Phone Numbers
804-751-4607 FAX

Billing and Accounts

Water/Wastewater Emergencies

After Business Hours, Weekends and Holidays

Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays

Mailing Address
Chesterfield County Utilities
P.O. Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway
Chesterfield, VA 23832Map this

Directory of Services

Miss Utility (Call Before You Dig)

Rates and Fees Effective July 1, 2017

Effective July 1, 2017 – June 30, 2018

Always contact the Chesterfield County Utilities Department at 804-748-1271 or email: utilities@chesterfield.gov, to verify specific fee information.

User Fees

Charges for Water and Wastewater Service ─ The Chesterfield County Department of Utilities is entirely self-supporting. No county tax dollars are used for any utilities operation. As a result, the Utilities Department depends on revenues generated from system users and new connections. Fees for utility services are adjusted periodically to keep revenues in line with operating expenses, to replace aging facilities, and to maintain the highest standards of service. Customers are billed bimonthly (every two months). Customer, capacity and commodity charges make up the total bimonthly bill. The customer and capacity charges equal the minimum charge for service regardless of the amount of water used. The commodity charges are determined by the metered water volume (amount of water used). For more information about how to calculate your bill, see Calculating Your Water and Wastewater Bill or call 804-748-1291.

Effective with bills issued on and after July 1, 2017, the consumer shall pay charges for utility service in accordance with the following schedules:

  1. Bimonthly service charges. The bimonthly service charge shall be:
    1. Customer cost charge. A customer cost charge of $5.08 for each service account. However, customers who have only a water account or a wastewater account shall pay a customer cost charge of $10.16.
    2. Commodity cost charge.
      1. Water: $1.88 per 100 cubic feet (CCF).
      2. Wastewater: $2.15 per 100 cubic feet (CCF).
    3. Capacity cost charge. 
  2.   Bimonthly Capacity Charge
    Customer Class Meter Size (inches) Number of ERU's* per Unit Water Wastewater
    (i) Dwelling, single-family, including townhouses and mobile homes that are not located in a mobile home park 5/8 1.00 $15.28 $28.30
    (ii) Dwelling, two-family (per unit) 5/8 1.00 $15.28 $28.30
    (iii) Mobile homes that are located in a mobile home park and multiple-family dwellings other than multiple-family dwellings used exclusively as housing for colleges or universities (per unit)   0.85 $12.98 $24.06
    (iv) All other customer classes 5/8 and 3/4 1.00 $15.28 $28.30
    1 2.50 $38.20 $70.75
    1 1/2 5.00 $76.40 $141.50
    2 8.00 $122.24 $226.40
    3 16.00 $244.48 $452.80
    4 25.00 $382.00 $707.50
    6 50.00 $764.00 $1,415.00
    8 80.00 $1,222.40 $2,264.00
    10 115.00 $1,757.20 $3,254.50
    12  155.00 $2,368.40 $4,386.50
    (v) The capacity cost charge for a dwelling that is served by a meter that is larger than five-eighths inch shall be the capacity cost charge in subsection (a)(3)(iv).

    * Equivalent residential unit (ERU): A unit established by the director as a benchmark for comparing utility demands that are generated by different classes of customers.

  3. Ancillary charges
  4. Type Charge
    (1) Portable water meter deposit $750.00
    (2) Bacteriological test for new construction, per test  $35.00
    (3) Meter testing charges:  
      (i) 5/8-inch $30.00
      (ii) 1-inch $30.00
      (iii) 1½-inch $40.00
      (iv) 2-inch $40.00
      (v) Meters that are larger than two inches will be charged the actual cost of the test  
    (4) Temporary voluntary meter disconnection fee Customer cost charge plus capacity costs charge for each billing period of disconnection, plus service reconnection fee
    (5) Strong waste surcharge BOD Surcharge Rate (RBOD) = $0.23 per pound
    TSS Surcharge Rate (RTSS) = $0.21 per pound
    TN Surcharge Rate (RTN) = $1.56 per pound
    TP Surcharge Rate (RTP) = $4.82 per pound
    (6) Septage dumping charge $50.00 per 1,000 gallons
  5. The water volume for residential consumers who are connected to the wastewater system but not to the water system shall be 0.296 hundred cubic feet per day. Non-residential consumers who are connected to the wastewater system but not to the water system shall install a private meter approved by the director. The volume shall be based on the private meter reading.
  6. A consumer who has paid a connection fee shall pay the monthly service charge and ancillary charges, irrespective of whether the consumer is actually receiving utility service.
  7. Significant industrial users shall pay a surcharge for the cost of treating excessive strength waste or pollutants in accordance with article IV.
  8. When a water meter is tested at the consumer's request and the test establishes that the meter is inaccurate according to industry standards (AWWA C700a-91, section 3.8, Registration Accuracy) the consumer shall not be assessed the meter testing charge.

Connection Fees

Capital Cost Recovery Charge*
Customer class Meter Size (in inches) Water Wastewater
Single or two-family dwelling, individual trailers, including townhouses** 5/8 $5,500 $5,400
Multiple-family dwelling (per unit), or per trailer unit in a park***   $4,675 $4,590
All other customer classes 5/8 $5,500 $5,400
1 $13,750 $13,500
1-1/2 $27,500 $27,000
2 $44,000 $43,200
3 $88,000 $86,400
4 $137,500 $135,000
6 $275,000 $270,000
8 $440,000 $432,000
10 $632,500 $621,000
12 $852,500 $837,000
*Based on equivalent residential units.
**Per unit for a dwelling with a 5/8-inch meter. Dwellings served by larger size meters pay in accordance with the schedule shown above for “all other customer classes.”
***The per unit charge is based on 85 percent of the 5/8-inch meter charge. See Chapter 18 in the Chesterfield County Code of Ordinances for more information.
****The capital-cost-recovery charge for meters that are larger than 12 inches shall be determined by the director of utilities based on the number of equivalent residential units per unit.
Water Service Installation Charges
Service Lines Meters
Meter Size (in inches) Cost Meter Size (in inches) Cost
5/8 $1,900 5/8 $80
1 $2,150 1 $130
1 ½ $4,150 1 ½ $320
2 $4,700 2 $420
The meter and water service line installation for meters that are larger than two inches shall be the actual cost that Chesterfield County incurred to install the meter plus 25 percent.

For more information, call Chesterfield County Utilities at 804-748-1862.

Residential Companion Meter for Irrigation Service

Chesterfield County Utilities offers a residential companion meter to residents who have a water and wastewater account and would like a second meter to measure outside water use separately. No wastewater charges are applied to the residential companion meter, since outside water does not enter the sewer system. The residential companion meter for irrigation is available at a cost of $500, but is only available to Chesterfield County homeowners. It is not available for commercial use or entrances to subdivisions and their common areas. For more information about residential companion meters, see How to Obtain a Residential Companion Meter for an Irrigation System or call 804-748-1862.