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Water and Wastewater Leak Adjustment Request
 
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Contact Us

Director of Utilities
George B. Hayes, P.E.

Email
utilities@chesterfield.gov 

Bill/Account Inquiries
utilitybillservices@chesterfield.gov 

Main Phone Numbers
804-748-1271
804-751-4607 FAX

Billing and Account Information
804-748-1291

Water/Wastewater Emergencies
804-748-1310

After Business Hours, Weekends and Holidays
804-744-1360


Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays 

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832Map this 

 
Utilities
Water and Wastewater Leak Adjustment Request

General guidelines

Customers may qualify for a bill adjustment when there is a water line or plumbing leak on the customers’ side of the water meter and it impacts their water/wastewater utility bill.  To be eligible for a leak adjustment, you must repair the leak within 30 days after first learning of the leak and submit the appropriate documentation to Chesterfield Utilities. All adjustment requests are reviewed and adjusted based on County Ordinance Sec. 18-33 - Adjusting Utility Charges. If you have experienced a leak on your property and it has impacted the amount of your utility bill, please use the following information to complete the Water/Wastewater Leak Adjustment Request Form to request an adjustment to your bill.

  • Complete a copy of the Water/Wastewater Leak Adjustment Request Form which accompanies this document.  It must be completed in its entirety and include the following information:
    • Date, name on the account, your current utility account-customer number,

your service address and your daytime telephone number.

  • After you repair a leak on your property, please complete the following information on the form:
  • Identify the type of leak
  • Provide the date the leak occurred
  • Date of repair
  • Identify type of documents attached to the form.  Submit a copy of the plumber’s invoice with the form. If self-repaired, please submit sales receipts for any purchased materials.
  • Describe the leak
  • Explain how leak was repaired
  • Completion of a leak adjustment request does not guarantee an adjustment will be made to your billed amount.  All requests are evaluated on average water consumption during the same time over the past three (3) years.  Average usage will be compared to the customer’s usage during the leak timeframe to determine excessive usage. The adjustment for water is based on 50 percent of the billed consumption in excess of average usage.  The adjustment for wastewater is based on 50 percent of the billed consumption in excess of average usage for an indoor water leak.  For an outdoor water leak, wastewater may be adjusted at 100 percent of the excessive usage.  If your account does not have at least three years’ history of water consumption, it may delay our response to your request until we take additional readings to determine your average consumption.  Chesterfield Utilities will allow one adjustment in any 18-month period for identified leaks. 
  • All customers requesting a billing adjustment in accordance with these guidelines are required to pay their bill in full or make payment arrangements by contacting Chesterfield County Utilities Customer Service department at 804-748-1291 while this form is being processed.
  • The leak adjustment form and all documentation can be submitted by:
    • Mail to: Leak Adjustments P.O. Box 608, Chesterfield, VA 23832
    • Fax to: 804- 717-6248, attn.: Leak Adjustments
    • Email to: utilitybillservices@chesterfield.gov

Related Links:  How to Locate Water Leaks Brochure