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Past Due Payments
 
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Director of Utilities
George B. Hayes, P.E.

Email
utilities@chesterfield.gov 

Bill/Account Inquiries
utilitybillservices@chesterfield.gov 

Main Phone Numbers
804-748-1271
804-751-4607 FAX

Billing and Account Information
804-748-1291

Water/Wastewater Emergencies
804-748-1310

After Business Hours, Weekends and Holidays
804-744-1360


Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays 

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832Map this 

 
Utilities
Past Due Payments

Past Due Bills Bills are considered delinquent if payment is not received by the “past due after” date. If an account remains unpaid after this date, a second notice is mailed and a penalty is assessed. If the balance is still unpaid after 15 days, the account may be disconnected and charged a reconnection fee. All outstanding charges, fees and assessments must be paid before service can be restored. For information about outstanding charges, call 804-748-1291.

High Bills If your water consumption appears to be higher than normal, first check for leaks, especially in toilets, before calling the Utilities Department. Also, take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water. For information about high bills, call 804-748-1291.

Collections Program The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit, was revised Aug. 28, 2002.

In accordance with the code, if the bill for any utility charge remains delinquent for 15 days after the customer has received a delinquent bill, service shall be disconnected.

Prior to water service being disconnected due to nonpayment, a courtesy notification door hanger may be left at the service location indicating the account is past due and that payment must be received in the Chesterfield Utilities Department the following business day. There will be a $10 fee added to the full amount of the delinquent bill when the courtesy notification is delivered. If a field technician is dispatched the following business day to disconnect service for nonpayment there will be a fee of $30, plus the amount of the delinquent bill, in order to have service restored. 

Hours of Collection To improve employee safety after normal business hours, Chesterfield County Utilities no longer accepts payments or phone calls from customers after 5 p.m. to restore water service because of a delinquent payment . Once service is disconnected all payments must be paid at the Chesterfield County Utilities Department located at 9840 Government Center Parkway in the Chesterfield County government complex. Office hours are Monday through Friday, 8:30 a.m.-5 p.m.