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Contact Us

Director of Utilities
George B. Hayes, P.E.

Email
utilities@chesterfield.gov 

Bill/Account Inquiries
utilitybillservices@chesterfield.gov 

Main Phone Numbers
804-748-1271
804-751-4607 FAX

Billing and Account Information
804-748-1291

Water/Wastewater Emergencies
804-748-1310

After Business Hours, Weekends and Holidays
804-744-1360


Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays 

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832Map this 

 
Utilities
Payment Options

Utility accounts are billed bimonthly and are due upon receipt. The Chesterfield County Department of Utilities offers the following payment options.

Pay by mail 

  • Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:

P.O. Box 26725
Richmond VA 23261-6725

or

Chesterfield County Utilities Department
P.O. Box 608
Chesterfield VA 23832

Pay online 
  • Pay online with a valid credit card through “My account” on this webpage. There is no cost for this service. 
Pay by phone
  • Pay by phone anytime by calling 804-748-1291 and follow the system instructions
Direct debit 
  • Complete an application for Direct Debit to have your payment automatically withdrawn from your account at the financial institution of your choice, 10 days after the billing date each month. With this option, you will continue to receive a billing statement each month. This application also is available by calling 804-748-1291.
Dropbox 
  • Deposit your bill in the drop boxes located at the Chesterfield County Department of Utilities at any time on or before the due date. Your payment slip should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities Department Building. For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development Building and the Utilities Department Building. For your protection, please do not place cash in the drop boxes. View drop box location map
In person
  • Pay your bill in person at the Chesterfield County Department of Utilities located at 9840 Government Center Parkway in the Chesterfield County government complex. Office hours are 8:30 a.m.-5 p.m., Monday-Friday, with the exception of county holidays.  Map this 

High Bills 

If your water consumption appears to be higher than normal, first check for leaks, especially in toilets, before calling the Utilities Department. Also, take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water. For information about high bills, call 804-748-1291.