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Opening and Closing Accounts
 
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Contact Us

Director of Utilities
George B. Hayes, P.E.

Email
utilities@chesterfield.gov 

Bill/Account Inquiries
utilitybillservices@chesterfield.gov 

Main Phone Numbers
804-748-1271
804-751-4607 FAX

Billing and Account Information
804-748-1291

Water/Wastewater Emergencies
804-748-1310

After Business Hours, Weekends and Holidays
804-744-1360


Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays 

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832Map this 

 
Utilities
Opening and Closing Accounts

If you are moving and wish to open or close an account, call 804-748-1291.

Water can usually be turned on or off within two working days. There is a $15 fee to open an account. When opening an account, you might be required to pay a deposit. Please call 804-748-1291 and ask a customer service representative for more information regarding the deposit procedure. On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. If water appears to be running on the property when service is restored, it will be turned off again. Residents are responsible for any usage on an account until it has been officially closed.

All residential tenants are required to provide their original lease and valid identification prior to establishing an account for service with the Chesterfield County Utilities Department’s Billing and Customer Service Section located at 9840 Government Center Parkway. If a new customer is on a lease with another person or persons, each person (except for minor children) listed as an occupant on the lease needs to be listed on the account as a responsible party. Copies of faxed leases cannot be accepted. If there are multiple occupants on the lease who are unavailable at the time service is established, each occupant must complete the following form and bring it to the Chesterfield County Utilities Department Billing and Customer Service Section: Application for service for multiple tenants (lessees and/or occupants, excluding minors) on a lease.