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Utilities - Directory of Services
 
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Contact Us

Director of Utilities
George B. Hayes, P.E.

Email
utilities@chesterfield.gov 

Bill/Account Inquiries
utilitybillservices@chesterfield.gov 

Main Phone Numbers
804-748-1271
804-751-4607 FAX

Billing and Account Information
804-748-1291

Water/Wastewater Emergencies
804-748-1310

After Business Hours, Weekends and Holidays
804-744-1360


Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays 

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832Map this 

 
Utilities
Utilities - Directory of Services

Phone Numbers:  

General Information: 804-748-1271
Billing and Customer Service/Account and Payment Information: 804-748-1291
Connection Fee Information: 804-748-1862
Water and Wastewater Availability: 804-748-1864
Drinking-Water Quality Questions: 804-744-1360
Water/Wastewater Emergencies between 7:30 a.m. – 4 p.m.: 804-748-1310
Water/Wastewater Emergencies during evenings, holidays, weekends: 804-744-1360
Miss Utility: 1-800-552-7001 or 811
Right of Way: 804-748-1361
Para asistencia en español, llame al 804-748-1291.

Fax Numbers:
Billing and Customer Service: 804-717-6248
New Construction: 804-751-4117
Right of Way: 804-751-4687

Mailing Address
Chesterfield County Utilities
PO Box 608
Chesterfield, VA 23832-0009

Street Address
9840 Government Center Parkway,
Chesterfield, VA 23832

Lobby Hours
8:30 a.m. -5 p.m.
Monday-Friday, excluding holidays


Payments at Your Convenience

OnlineMy Account 

Phone Call 804-748-1291 anytime to make your payment over the phone with a credit card with no service fees.

Drive-through drop box A drive-through drop box is located at the Government Center Parkway entrance between the Community Development Building located at 9840 Government Center Parkway, for payment by check or money order after business hours. For your protection, do not place cash in the drop boxes.

Mail  -Payments may be mailed to:
Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832-0009
Make checks payable to: Treasurer, Chesterfield County

In person  

Payments can be made between Monday-Friday, 8:30 a.m. and 5 p.m. at the Chesterfield County Department of Utilities, excluding holidays.
Payments must be received by the due date, or late fees will be assessed.

If you have questions about your bill, call 804-748-1291 or email utilitybillservices@chesterfield.gov
Email responses may take up to two business days.

General questions about the department can be emailed to: utilities@chesterfield.gov
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