Chesterfield University

Employee Development Program Competency Matrix

What is the purpose? – The competency matrix includes a list of behavioral statements and the associated quality values for each competency at several employee levels – frontline, supervisory, manager, and executive. The purpose is to help employees understand their contribution, through their individual performance, to the County's commitment to commitment to quality and to help supervisors evaluate the demonstration of these competencies through the use of observable behavioral statements.

Who created it? – The competencies definitions and corresponding behavioral statements were written by focus groups comprised of employees from all levels within the organization. These behavioral statements were reviewed and additional quality behaviors added. The County's quality values were then cross-referenced with each competency and behavioral statement.

How should I use it? – The competency matrix should be used by the supervisor to determine which behavioral statements and values are routinely demonstrated for each position. Once determined and communicated to the employee, the supervisor then evaluates each employee on how well he/she has demonstrated those behaviors and values within the appraisal period.

When should I use it? – The competency matrix should be used throughout the evaluation period. At the beginning of the evaluation period, the employee and the supervisor should discuss the definitions for each competency and the corresponding behavioral statements and quality values. The matrix could be used during the evaluation period as a supporting component of the individual development plan for the employee. Finally, during the formal annual evaluation, the matrix should be used in conjunction with other EDP tools in the evaluation of past performance and planning for future employee development.

For more information, download the Competency Matrix (PDF)