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Building Inspection Director
Richard C. Witt

Phone/Fax
(804) 748-1057
(804) 751-4713 Fax

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Email us with questions about
Permits and Fees
Residential code requirements
Commercial code requirements
Residential inspection requirements
Commercial inspection requirements 


Hours
Office - M-F, 8:30 a.m. - 5 p.m.
Inspectors M-F, 8 a.m. - 4:30 p.m.

Mailing Address
Chesterfield County Department of Building Inspection
P.O. Box 40
Chesterfield, VA 23832-0040

Street Address
9800 Government Center Parkway
Chesterfield, VA 23832
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Property Maintenance of Existing Buildings
Report a Property Complaint

Property Complaint Investigation Process

The Chesterfield County Department of Building Inspection has a telephone help line to assist citizens who have concerns about potential Building Code or Property Maintenance Code violations. Any tenant, whether in a house or apartment, may lodge a complaint about the property they are renting.  In addition, property owners may lodge a complaint about another property they believe to be in violation of the code. 

When a citizen calls the help line, a Complaints Coordinator will try to determine over the phone whether a code violation may exist. If there is a probable violation, an inspector will be sent out to investigate.  If there is a violation, the owner of the property will be issued a Notice of Violation, which gives the responsible party a reasonable amount of time to correct the violation. If there is no response to the Notice of Violation, legal action may be taken.

How to File a Complaint 

You may reach the help line by calling 748-1779. To file a complaint you must know the address of the property in question. If you leave a message or email, calls will be returned by the next business day.

Commonly Reported Complaints 

Many commonly reported concerns are not code violations. Below are commonly reported complaints that are not violations:

  • Color of paint
  • Swimming pool that is fenced
  • Secured structure regardless of condition or appearance

Below are the most commonly reported complaints that are code violations: 

  • Unsecured/collapsing buildings
  • Damaged windows or doors 
  • Damaged light fixtures 
  • Damaged steps, porches or handrails 
  • Rotting siding or other wood
  • Damaged or rotting framing or structural members 
  • Roof leaks 
  • Mechanical equipment damaged or not working properly
  • Plumbing equipment damaged or not working properly
  • Electrical equipment damaged or not working properly

For more details on exactly what the inspector is looking for go to Report a Property Complaint - Commonly Inspected Items

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