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About Access Chesterfield Transportation Service
Access Chesterfield
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Access Chesterfield
Chesterfield County Coordinated Transportation Program


7321 Whitepine Road
Richmond , Va. 23237

Office Phone
(804) 279-8489

Office Hours
8:30 a.m. - 5 p.m.
Monday - Friday

Cell Phone
(804) 661-0853


Ready Virginia
Chesterfield County Public Schools
Access Chesterfield
About Access Chesterfield Transportation Service

Owl Inc

accessChesterfieldAccess Chesterfield, Chesterfield County's Coordinated Transportation Program, provides transportation services for any Chesterfield County resident who is disabled, aged 60 or older, or who meets federal income guidelines.

Access Chesterfield Passenger Guide (Spanish Version)

Eligibility and registration requirements  

Access Chesterfield customers must be Chesterfield County residents, meet eligibility requirements and be registered in order to receive transportation services.

Number of people  
in household 

Maximum Income  
to qualify

















For families/households with more than
8 persons, add $8,360 per person 

How it works 

Any Chesterfield County resident who is disabled, aged 60 or older, or households living at 200 percent of federal poverty level-Effective January 31,2017

  • A book of six vouchers $36. 
  • Each one-way trip, regardless of length, requires one voucher.
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To register, print and complete the registration form or call the Coordinated Transportation Program office at 804-279-8489 or email your request to Access@Chesterfield.gov to request that one be mailed to you. Once a customer is registered and approved, he or she will receive an Access Chesterfield identification card, which must be presented when purchasing vouchers.

Access Chesterfield Forma de Registración del Pasajero 

Services provided 

Beginning June 1, 2014, Access Chesterfield will provide curb-to-curb service.
This means that if you live in a subdivision, the driver will drive up to the end of your driveway. In cases where it might not be safe to stop at the end of your driveway, the driver will pull into the end of your driveway far enough to get off of the heavily-traveled roadway. For passengers using a wheelchair or walker, the van will pull into the driveway as close to the door of the house as possible.
You are always responsible for being ready to board when the vehicle arrives within the pickup window.

The driver will wait only five minutes for you to arrive at the vehicle. 

If the driver is early, the five-minute wait begins at the beginning of your pickup window.
Drivers will provide assistance while you are boarding or exiting the vehicle, but are not allowed to leave the van unattended. If you need help getting to the vehicle, please be prepared to rely on your personal-care assistant, friend or relative.

Transportation services are available to county residents through advance reservations only: 

Owl Inc. Transportation: Monday-Friday, 5:30 a.m. - 7:30 p.m., Saturday, 5:30 a.m. - 5:30 p.m.

Beginning July 1, 2014, trips outside the Chesterfield County will be available for medical trips only, with two exceptions:

  1. For passengers living in Southeastern Chesterfield County, limited transportation is available along a designated route in Colonial Heights.
  2. Disabled passengers who work in the designated service area outside of Chesterfield County will continue to be transported to and from work.

Map of designated route 

Plan ahead. Same-day service is not available. Reservations may be made with at least one day's notice, Monday-Friday 8 a.m. – 2 p.m. and up to four days before the trip date. For groups of more than 15 people, please call at least four days in advance.

Cancelation requests are accepted daily. See Canceling a scheduled trip and changing a scheduled ride time for details.

Please call Owl Inc. at 804-545-7222 before 2 p.m. to make a reservation or place a cancelation.

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Designated Pickup and Drop-off Locations 

In order to expedite more efficient services as well as minimize the delays driving in and around large campuses, beginning June 1st the following locations will be designated pickup and drop-off locations:

  • Defense General Supply Richmond - Visitor's Center
  • St. Francis Medical Center
    • Employee - Front of Building
    • Patients - Valet Parking
  • John Tyler Community College
    • Chester Campus -Moyar Hall
    • Charter Colony - Administration Building
  • VCU Medical Center - Tunnel
  • Massey Cancer Center - Front of Building
  • VACUO Children's Pavilion - Front of Building

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GRTC Connectors 

Although Access Chesterfield cannot transport you to Richmond for reasons other than medical appointments, or disabled passengers to work, it can take you to a Greater Richmond Transit Company bus stop or Express Routes Park ′N Ride lot closest to Chesterfield County and your residence. You will be responsible for GRTC fares.

The following connector routes are available:

    • Route 60 at Walmsley Boulevard or Hull Street Road at Chippenham Mall
    • Route 63 at Chippenham Square/Spring Rock Green or Kroger (Monday - Saturday)
    • Route 68 at Banton & DuPont (Monday-Friday)
    • Route 71 at Kroger or Spring Rock Green
    • Route 72 at Commerce Road (Monday - Friday)
    • Route 73 at Chippenham and Jefferson Davis Highway

GRTC Express Routes from Park ′N Ride lots are available on weekdays during limited hours from these locations:

    • Route 82x  

Commonwealth 20 Park ′N Ride 

    • Route 95x 

Petersburg Transit Center Park ′N Ride 

For more information, call GRTC Customer Service Center at 804-358-GRTC, or visit RideGRTC.com/planning-your-trip/find-a-route.

Voucher distribution 

Vouchers will now be sold in books of six for $36. They are sold at Chesterfield County libraries or by mail, and are non-refundable. Fares are quoted for one-way trips. If a return trip is needed, then the amount is doubled.

For detailed information, such as current pricing and policies on voucher use, call 804-279-8489.

Voucher Order Form 

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Making a reservation 

  1. Call Owl Inc. at 804-545-7222 
  2. Reservations will be accepted Monday-Friday, 8 a.m. - 2 p.m.
  3. The passenger must be identified as an Access Chesterfield customer when the reservation is made.
  4. Tell the reservation agent the appointment time, pickup address, as well as the destination location and address. If a return trip is needed, please notify the agent and give the pickup time.
  5. If the customer will be accompanied by an aide, please notify the reservation agent. Eligible passengers may travel with one aide free of charge. An aide must be aged 18 or older.
  6. If wheelchair accessibility is required, please notify the reservation agent.
  7. The reservation agent will provide a pickup window time.
  8. Fill in the top portion of the voucher when you make your reservation. The driver will fill in the remaining information when the passenger boards.

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When the van arrives 

Remember to fill in the top portion of the voucher before the van arrives. Give the voucher to the driver at the beginning of the trip. The driver will fill in any remaining information.
Drivers will assist passengers into and out of the van. They do not expect tips.
If the vouchers are not presented for payment at the time of the driver’s arrival, then passengers will be charged with a no-show. (See “Terms you need to know”)

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Changing your trip 

Changes cannot be made the day of your trip. Call Reservations as soon as you realize you must make a change to your scheduled trip.
Note: The driver is not allowed to change a drop-off location.

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Canceling a scheduled trip 

If you are unable to take a trip you have scheduled, call 804-545-7222 as soon as possible to cancel it, but no later than two hours before your scheduled pickup time.

Five (5) same-day cancelations within a three-month period will result in a 30-day suspension of riding privileges.

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Procedures and rules of conduct  

For information on emergency procedures, rules of conduct, and causes for suspension or removal from the program,see "Rider Rules of Conduct"or call 804-279-8489.

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Suggestions or comments 

For more information or to make suggestions or comments about the Access Chesterfield program, please call 804-279-8489 or email your comments to Access@Chesterfield.gov.

For information, or to comment about a specific trip, please call the transportation provider Owl Inc. at 804-545-7222.

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Terms you need to know 

  • Pickup Window – The time frame when the driver should arrive.
  • No-show – If the rider fails to take a scheduled ride when the vehicle arrives within the pickup window, or if the rider does not have vouchers available. Three no-shows within 30 days will result in suspension of service.
  • Late trips –If the driver fails to pick up a rider within the pickup window, call the transportation provider Owl Inc. at 804-545-7222 to make the reservation agent aware that the rider has not been picked up.
  • Onboard travel time – Under normal operating conditions, riders should not be subject to trips longer than 90 minutes.

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“Access Chesterfield is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.

For additional information on Access Chesterfield’s nondiscrimination policies and procedures, please contact Frank Vance, Transportation Program Coordinator at 804-279-8489.” 

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